Shipping Policy:
The shipping charges (to and from) shall be borne by the Customer. The customer will be responsible for shipping the product to RN silver premises.
RN silver can help customers in connecting with reputed courier partners for shipping purposes.
We understand you may have anxiety about online shopping and the delivery of products. To ensure that your experience at RN silver is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep.
We offer FREE shipping on every order within India.
We urge all customers to inspect the courier package for any damage or tamper before receiving or signing for receipt at the time of delivery,
the recipient must provide valid photo ID proof to collect the product.
Are there any charges for shipping the product?
We offer one-time FREE return shipping (within India) within the Easy Returns and Exchange Policy.
For all the subsequent exchanges under this policy, the shipping charges shall be borne by the Customer.
What if the item/product lost during shipping?
The product should be original and accompanied by an Original Product Certificate, Original Invoice, and Bills.
The customer will be responsible for shipping the product to RN silver premises.
RN silver can help customers in connecting with reputed courier partners for shipping purposes.
Cancellations Policy
In case of any discrepancy, we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information, etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases.
We make sure to notify you if in case your order is canceled partially or completely or if in case any extra data is required for the purpose of accepting your order.
Return & Exchange Policy
What is the Easy Return, Exchange Policy for products purchased on www.rnsilver.com?
To ensure you are confident about your purchase, we have an Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from RN SILVER should you have any problem with the jewellery piece, you can choose to exchange within the policy time frame.
Policy:
For products purchased online through www.rnsilver.com exchange/return shall be entertained through www.rnsilver.com
Duration: For all orders policy time frame is 7 days from the date of delivery.
What is the procedure for availing of this Policy?
Call our Customer Care 8859555559 or email us at support@rnsilver.com and place your exchange request.
Secure your product with the original invoice, certificate(s), jewellery box, etc. Call our Customer Care team to inform us once the secured envelope is ready and we will arrange for a pick-up. Please ensure that you do not give open packets to our representative who comes to collect the product.
Upon a quick quality check of the received product at our end, our Customer Care team would process the exchange.
We are fully committed to ensuring that you are 100% confident and satisfied with your purchase.
After that, All subsequent requests will be taken under the 18 months buyback policy.
What if the product gets damaged?
The product should be in new condition and damaged/ worn-out products will not be accepted under the Easy Returns and Exchange Policy.
What if Original Product Certificate or Invoice is lost?
The product should be original and accompanied with an Original Product Certificate, Original Invoice, and Bills.
In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing
the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.
The policy is applicable for orders delivered within India only.
What is 18 months Buy-Back Policy?
In case you have a change of heart and wish to return the product to us after the expiry of the Easy Exchange Policy, we’ll happily exchange it for you or offer you a refund(rewards point) on the basis of the policy detail below.
We Offer:
75% of the total billing amount excluding GST. No making charges/ stamping charges/ design charges will be paid.
The amount will be credited as rewards/loyalty points in the account of the consumer which can be avail by the consumer on their next purchase.
Please also note that we will deduct the value of any offer availed (including any discount or free gift) at the time of purchasing the product, if applicable in your case.
What is the procedure for availing of this Policy?
You can either get in touch with our Customer Care team by calling at 8859555559 or emailing us at support@rnsilver.com or can fill the buyback form on rnsilver.com
